way too long just to find simple info
Honestly, I was hoping for a smooth time finding what I needed in the software, but it turned out to be longer than expected. The database feature seemed like a good idea, but navigating through it to get simple info took a lot of clicks and back and forth. Even the calling tools interface felt cluttered, making dialing a bit tedious. On the positive side, the automatic updates arrived on schedule, which was quite helpful for keeping the system fresh without much effort. However, when I tried reaching telephonic support to clarify some doubts, the wait was way too long, and sometimes the assistance wasn’t exactly clear. The onboarding flow promised a quick start, but overall, it was quite the opposite for me. Signing up and invoicing worked fine, I’d say, with straightforward forms, but the delay in getting responses from support overshadowed this ease. I guess if I had more patience, it might have been smoother, but in my case, it felt unnecessarily slow to get the basics done. The software’s capabilities seem solid, but the user experience in terms of finding info and support responsiveness left much to be desired. All in all, it wasn’t a terrible experience but definitely felt more complicated than I expected, which is why I’m only giving two stars here. If only finding things was quicker and support more prompt, it would have been a very different story.