Way longer process than I expected
I started the onboarding with an optimistic view because the initial signup looked quick. The training was supposed to make me confident in running remote workflows, but honestly, it was quite different. I found myself spending more time than I expected just understanding the software interface, and the onboarding steps dragged on much longer than I thought they would. Compared to other platforms, this one felt slower in guiding me through the essential functionalities. They did have some good resources that helped me overcome initial confusion, but still, the confidence I hoped to gain by the end didn't fully materialize. In contrast to what I imagined, I felt less certain about managing the calling tool and the database setup after the training was over. While the automatic updates seem like a smart feature, I wasn't really sure if they added much value during the first week of use. Telephonic support was helpful when I finally reached them, but the wait and back-and-forth added to my frustrations. Overall, the time it took made me feel less prepared than I thought I would be once finished.