Wasted many hours waiting for payment clarity
I have to say right from the outset, the billing explanations were terribly unclear which cost me a significant amount of time trying to figure out what was due and when. The invoices were confusing and the payment process felt unnecessarily complicated. It wasn't obvious which payment methods were accepted and when the payments were supposed to be made. I spent hours going back and forth with support, and while they eventually responded, it took far longer than expected to get a simple clarification. The sign-up and initial setup went okay but once I reached the billing stage, I felt stuck without a clear path ahead. It was also frustrating that automatic notifications about payments were infrequent and poorly worded, causing me to miss a due date by accident. Telephonic support was available but the wait times were long and it seemed the reps themselves didn't have full information on billing policies. In the end, I lost valuable hours trying to understand something that should have been transparent. The software and training otherwise seemed fine but the payment communication issues really detracted from the overall experience for me personally.