1 out of 51 of 5Verified purchaseSupport and communication
wasted a lot of time trying to understand confusing labels
I expected things like “Call queue” and “Contact list” to be labeled more clearly considering this is supposed to be a calling platform. Instead, the wording felt inconsistent and left me guessing what each menu did. The support replies mentioned terms that didn't match what I saw on screen, so it took multiple calls just to be sure I was looking at the right place. Other software I’ve used last year was much more straightforward with labels, making onboarding less frustrating. This mismatch between expected and actual wording added unnecessary confusion and wasted time that could have been avoided with clearer terms or better help guides.