Wasn't _that_ clear, honestly, should have explained better
Looking back on when I first checked out WFHI’s software and training, I felt the explanations were quite vague. The sales materials didn’t clearly outline what exactly was included with each package or how the onboarding process would unfold step-by-step. For example, the descriptions of the calling tools and dialer didn’t give a solid sense of what to expect day-to-day. When it came to the database feature, I wasn’t sure if advanced customization was part of the package or an extra. The whole sign-up and payment process was more complicated than it should have been because invoices and billing details seemed to jump around between emails and dashboards with unclear labels. It also wasn’t evident how often software updates would happen or if those updates required manual action. I guess the one thing that was okay was the eventual telephonic support, which could clarify some doubts. But initially, it felt like I was fumbling around without a good tour or clear documentation. If I were to sum it up to a friend, I’d say the sales side needs a lot more upfront transparency and clearer communication—otherwise, it just leaves you guessing what you’re getting into.