Wasn’t expecting the onboarding to be so split
I signed up hoping the onboarding process would be quick and straightforward, but it surprised me how mixed the experience was. The initial sign-up and invoicing steps worked smoothly; the interface was clean and I felt confident entering my details. However, when it came to setting up the calling tools and dialer, I hit a few snags. Some features didn’t seem intuitive at first, and I had to consult support to understand how the database integration fit into my existing workflow. The training sessions helped clarify many things, but there was still a feeling that some automation and updates could’ve been explained better. Telephonic support was generally helpful but sometimes slow to respond. By the end, I felt reasonably confident I could manage the remote workflow software day to day, though I wish the initial surprises were fewer. The actual software had potential, but I was left juggling between moments of ease and confusion during the setup.