wasn’t expecting such poor handling of onboarding issues
Right from the start, the training and onboarding left me frustrated because when I hit a snag during setup, the help I got didn’t nearly meet my expectations. I was new to the software and relied heavily on their training material, which was clear but didn’t cover all the problems I faced, especially with syncing the database feature. When I reached out for telephonic support to explain what went wrong, I found the assistance lacking in both clarity and speed. It often felt like they didn’t fully understand the issue or had to put me on hold far longer than necessary. I expected at least a basic troubleshooting walkthrough or better escalation process. Instead, the issues dragged on over several days without resolution. That really surprised me because a lot rides on good onboarding. If these problems had been handled better, I think I would have had a much smoother start using the software.