3 out of 53 of 5Verified customerSupport and communication
Was trying to find support but it wasn’t always clear
At first, I wasn’t so sure how to get through the support system and find the help I needed. It took a while to figure out when to call versus when to use online support because the instructions weren’t always straightforward. Eventually, I had a moment where it clicked that telephonic support is fastest for billing issues, while the database stuff is better handled through training sessions. Still, I felt a bit unsure during some parts of the invoicing process when the information wasn’t so clearly laid out. I think if the guidance was a little more direct, my experience would have felt much smoother overall.