was surprised some explanations weren’t clearer
At first, I was pleased with the training and onboarding materials — they seemed like they’d cover everything needed to start using the software. However, as I went through the initial modules, I realized some parts lacked clarity, especially when it came to using the calling tools integrated with the database. The step-by-step guidance often assumed a bit more prior knowledge than I had, which led to several pauses as I tried to figure things out on my own. On the bright side, the telephonic support was helpful whenever I reached out, providing clearer explanations over the phone. The invoicing and payment details were well documented and straightforward, luckily. Overall, while the training did the job of starting me off, I was surprised that more beginner-friendly walkthroughs weren’t included because that would have made the entire process easier and less frustrating.