Was surprised how much of the setup was a one-time deal
I expected more ongoing help during the onboarding, but it quickly became clear that most of the setup was designed to be done once and left alone. The initial training sessions covered the essentials, but after that, there was little to no handholding or refresher guidance. That was disappointing because I thought the platform would support continuous learning or adjustments as we tried to integrate it with our workflows. The training materials were okay at the start, but they didn’t anticipate the minor issues we ran into as we used the software daily. It felt like the onboarding process expected us to figure out most of the updates and changes on our own. On the plus side, the setup was straightforward enough, and we managed to get everything running despite the lack of ongoing support. Still, I was expecting a bit more sustained engagement after the initial phase, especially with the calling tools and database integration, which both needed some tweaks once we started using them actively. All in all, not terrible but certainly not as helpful as I hoped for the ongoing setup needs.