Was surprised by the slow responsiveness throughout onboarding
At first, I assumed the onboarding process would be quite fast and interactive, but it turned out to be otherwise. I distinctly remember once when I reached out because I was stuck on the database integration step, and it took quite a while to get a response. After that, some basic queries felt like I had to send multiple follow-ups without much clarity. That said, the only thing I can say was okay was the initial sign-up and invoicing procedure, which happened smoothly. But the training and onboarding felt somewhat disconnected, lacking the responsiveness I expected from a paid service. I was hoping for more proactive guidance or quicker answers to keep momentum, but that was not really my experience except for this one distinct moment that stood out due to the delay.