Was surprised by the endless waiting and repeating
I have explained multiple times how frustrating the sales process was before I even tried using the software. It was surprising to me that the same questions got repeated every time I contacted support. That kind of repetition just wasted my time. Also, I waited longer than expected to get any real answers or clear guidance on signing up and starting the onboarding. It felt like a loop where nothing got resolved quickly and each call ended up being the same conversation again. I thought a software company focusing on remote working would be more streamlined in pre-purchase communications. Instead, it felt like I was just going in circles, and that surprised me a lot because I wanted to start working as soon as possible. This delay and lack of efficient communication caused me real frustration and I am left disappointed with the sales and sign-up experience overall. The waiting and need to explain myself over and over just did not meet my expectations at all.