Was surprised by the difficulty in finding info
When I first explored the software and training offered, I expected the key features to be easily accessible. However, I was surprised by how tough it was to locate some specific parts of the training that I needed, especially around using the dialer tool and accessing the database. The menus seemed cluttered and it took longer than I anticipated to find clear guidance. The invoicing process was straightforward once found, but getting there involved navigating multiple pages and unclear links, which was frustrating. Payment setup was standard, but the path to assistance felt buried in the software rather than prominently offered. Automatic updates happened without much notice, making me uncertain whether I was using the latest version at times. Although support was reachable by phone and polite, they couldn't always solve the basic questions about where to locate resources. Overall, it managed to deliver the basics but I would have expected a more intuitive layout for such essential tools. This was the part that surprised me most: the system’s complexity made simple tasks feel harder than they should be. It’s workable, but I wasn’t ready for the extra effort to find the right information quickly.