Was surprised by the clarity in one call, rest was a bit hazy
My experience with the sales and pre-purchase part was mostly fine, but one thing stood out clearly. During one call, they took the time to explain the billing details step-by-step, which really helped me understand what to expect down the line. That clarity was reassuring and made me feel more comfortable about proceeding. However, outside of that call, bits of the process were a bit vague, especially around the automatic updates and how they might affect my ongoing use of the software. The website and written materials seemed a little generic, and I found myself unsure about some of the features until I actually tried them. Support seemed okay but not very proactive in pre-purchase questions. So while one moment of clear communication surprised me positively, other parts felt like they could have been more transparent or detailed. I would say overall it was fine, but I’d appreciate more upfront clarity next time.