was surprised by self-service balance
Starting with the telephonic support, I found that while the team was polite and generally helpful, a lot of the troubleshooting and feature discovery had to be figured out on my own. The onboarding instructions were quite clear about the steps, but when it came to more intricate questions about the dialer's advanced functions and database management, I had to experiment to understand how best to apply them to my workflow. The software itself felt promising, especially the automatic updates that kept things fresh without manual downloads. Still, the sign-up and invoicing parts were straightforward, and the payment process was not complicated. I appreciated that I was able to check my invoice details with ease. What surprised me most was that even though there is priority assistance, most communications felt auto-generated or delayed, so it didn't feel very personal. That said, I did like that I could address many issues without having to wait for support — it felt balanced between independence and available help. Overall, a decent experience, though I would like a bit more live interaction or clearer escalation paths in the future.