Was surprised by how unclear the whole sales pitch was
I wasn’t quite sure what I was signing up for at first because the explanations just weren’t that clear. I kept going back and forth about what exactly the software and training included, and it was confusing whether the tools would fit what I actually needed. They did have some information online but it felt scattered, almost like some things were missing or assumed that I already knew a lot. The pre-purchase emails and calls didn’t clarify my questions either, which was frustrating because I was pretty interested initially. What surprised me most is that they didn’t have a straightforward summary of the features and how the onboarding would work. You’d expect a little more clear communication since it’s a software service after all. I get that sales sometimes can be complicated, but it left me unsure of what to expect and even reconsidering if I should go ahead with it. The one thing I’ll grant is that once I managed to sign up, the invoicing seemed okay and didn’t have issues, but that was a small comfort. I guess I just felt the whole explanation step needed much more care and simplicity so I wouldn’t have been circling back on basics repeatedly. Honestly, it was the lack of clear info that caught me off guard, and that put a damper on my experience before I even got started fully.