Was surprised by how much was left unexplained
I went into the training and onboarding with fairly high hopes, expecting a structured and clear path. The initial setup steps were okay, and I appreciated the straightforward sign-up process. However, as the sessions progressed, I found myself feeling less confident about fully using the software by the end. The training lacked depth in some areas, especially when it came to the calling tools and dialer features. There were times I expected detailed demos or examples, but those weren’t really provided. On the other hand, the onboarding flow was smooth, with the database feature explained sufficiently. My frustration mainly came from the limited explanation of automatic updates and how they might affect my usual workflow. I also tried contacting telephonic support a couple of times, but the responses were slow and not always helpful, which affected my confidence negatively. Invoicing and payments were simple and transparent though, so at least that was one less thing to worry about. Honestly, I felt the training could have been far more thorough, or at least offered easy access to follow-up resources for difficult parts. I left the whole experience unsure if I had everything I needed to work independently or get the most out of the software. Overall, it took more personal effort than I expected to piece everything together and feel ready for actual use. While some aspects like onboarding were fine, the gaps in other training components left me feeling underprepared rather than confident.