I started using their software and training because I thought it would simplify managing remote work

I started using their software and training because I thought it would simplify managing remote work

I started using their software and training because I thought it would simplify managing remote workflows. The sign-up and payment process was pretty straightforward, which I liked, and the invoice arrived promptly without any issues. But when it came to actually using the calling tools and dialer, I realized that a lot of the features and settings were something I had to learn on my own. The onboarding was there but felt a bit skimpy on details about the database feature and automatic updates. Support was helpful when I called, but I didn’t want to keep bugging them for every little thing. What surprised me most was how much trial and error I had to go through before the software really fit into my daily schedule. Not that it was a bad thing, just wasn’t what I expected. Overall, the sales and pre-purchase process got me in, but the rest required a good bit of self-learning to handle smoothly and keep everything running as needed.