Was surprised by how much billing I had to figure out alone
I found the billing and payment process quite frustrating because it wasn’t as straightforward as I initially thought. After signing up, I expected clear invoices and automatic calculations for the hours I planned to use, but I quickly realized I had to do a lot of the work myself to understand how much I owed and when due dates were. The invoices didn’t always reflect the exact hours I thought I’d worked, so I had to review the dashboard and match it up with my own records carefully. While the payment portal worked without major glitches, the lack of reminders or clearer communication about charges made it stressful. I did appreciate that the payment confirmation was issued promptly once I paid, but figuring out the right amount took more time than I wanted. Given this experience, I feel the billing system could benefit from a more user-friendly layout or automated syncing with reported hours. Until then, I’ll have to keep up my own tracking to avoid surprises. Customer support was polite but couldn’t resolve the confusing parts about the billing presentation itself.