1 out of 51 of 5Unverified experienceSales and pre-purchase
Was surprised by delayed responses and limited help
I expected to get timely and informative responses during the sales phase, but was surprised by how slow some of the replies were. Initially, I reached out to clarify the features and payment process, but had to wait longer than I anticipated for answers, which felt frustrating. Then, when I asked about invoicing specifics, the support was minimal and inconsistent. The follow-ups sometimes took days without clear updates. Overall, I felt that the communication lacked urgency and clarity. Given that efficient responses are essential before making a purchase decision, this aspect was disappointing. The experience contrasted with what I expected from a service handling remote workflow solutions.