Was surprised at how hard it was to find essentials
Before making any decision, I tried to understand the software and training offerings. The website layout and information sections did not make it straightforward to find what I exactly needed for my workflow. There was a lot of general information but specifics about certain features such as the dialer or database management were buried under non-essential pages. The invoicing and payment details were not very prominent, making me click multiple links to gather what I wanted. On the positive side, once I got access to telephonic support, the explanations were clear and helpful. However, the initial exploration felt like a lot of guesswork, which was not what I expected. This made me a bit hesitant about committing fully to the services without clearer upfront details. I appreciate the help after signing up but would have preferred a more streamlined pre-purchase experience to make informed choices easier.