Was surprised about how hard it was to find the right training materials
When I started the onboarding process, I expected to quickly locate the necessary training materials and begin using the calling tools. However, that was not the case. The training modules were scattered across different sections within the dashboard, which made navigation confusing. I had to spend a significant amount of time exploring menus to find what applied to my workflow. The onboarding steps did follow a general progression, but clear indications or a guided path weren't always present. Although the database feature was functional, instructions on how to integrate it into my daily routine were limited. Automatic updates happened frequently, but notifications about changes were not very conspicuous, leaving me unsure if there was anything new to learn. Telephonic support did help when contacted, but I felt that more proactive communication regarding training might improve user experience. Overall, the system itself works, but the difficulty in locating relevant training content was surprising and slowed down my initial adaptation.