Was not expecting this much disconnect from the initial information
I was initially quite excited about the software and training as promised, but what surprised me was the mismatch between the sales pitch and the actual product experience. The sign-up and payment process seemed straightforward, but as soon as I started to engage with the calling tools, it became apparent that many features were lacking or not as user-friendly as advertised. The dialer was clunky and often failed to connect calls smoothly, which was frustrating as I was relying on it heavily. The database feature was supposed to be a great organizing tool, yet in practice, it felt slow and unintuitive, making it difficult to keep track of contacts efficiently. The training materials and onboarding flow didn’t provide much clarity on troubleshooting these issues, and telephonic support was either hard to reach or didn’t seem able to resolve problems effectively. Automatic updates came through but didn’t seem to address the underlying bugs. Invoicing was fine, but overall the product did not live up to the expectations set by the initial presentations. I found myself wasting more time trying to figure out how things actually worked than benefiting from the software itself, which was disappointing given the investment made.