Was not expecting the order of steps
I appreciated that the training modules mostly followed a logical order, though I was a bit surprised that the onboarding began with the database setup before we touched on the calling tools and dialer. That sequence felt counterintuitive to me since I assumed the calling functions would be the foundation. This reversal meant I had to adjust my expectations and spend extra time integrating the workflows in a sensible way. The automatic updates introduced some fresh features midway, which was a nice surprise but required reorienting myself once again. Telephonic support was steady when I reached out, though not always proactive. Despite these quirks, the process was warm, and I gradually felt comfortable with the entire platform. It’s not perfect, but it matched much of what I expected with only a few notable exceptions.