3 out of 53 of 5Verified purchaseSupport and communication
Was nice sometimes, but the wait annoyed me
Hey, so I tried calling their support a few times and honestly, it was kind of hit or miss. Sometimes I’d get through quickly, and they’d help me with the dialer issues I was having, so that was a relief. Other times, I had to wait longer than I expected and felt like I was repeating the same things over and over to different agents which got pretty frustrating. The moment it clicked for me was when they explained the automatic updates in detail during the third call—that cleared up a lot of confusion. But overall, the mix of helpful moments with annoying delays made me feel like maybe the process could be smoother. Still, I get that with tech support these days, you kind of have to be patient, so I’m kind of on the fence about it.