Was mostly a good sales process but had to figure some key stuff myself
I thought the sales and pre-purchase experience was mostly okay, though I did end up working out more details on my own than I expected. The initial information was clear on the main software features and pricing, but when it came to how calling tools and the integration with the database worked practically, I found myself checking things again after signup. I was unsure if automatic updates would cause disruptions or change access hours, and that wasn’t fully explained upfront, which left me guessing a bit during the first week. The sign-up and payment were smooth enough, which was good, but honestly I wish there was more guidance during the trial period so I wouldn’t spend extra time figuring out system behaviors. Overall it worked out but that one part stood out as something I wasn’t completely happy with.