Was hoping for some more guidance next time
I found the training and onboarding process quite straightforward, and it got me through the initial setup without much trouble. The software itself was not heavy on surprises, so I managed to figure out the calling tools and dialer pretty quickly. The database feature was well explained during the onboarding sessions. However, where it fell a bit short for me was in advanced tips or troubleshooting practices that might help me handle issues independently if they come up later. The telephonic support was reachable when I needed it, but I am not sure I would want to rely solely on it next time without extra refresher materials. Signing up and handling invoices was mostly clear, though there were a few momentary confusions about payment confirmation. All in all, the onboarding was fine for beginners, but for ongoing help or deeper learning, I expect I will need additional support soon. It worked well enough for a start, but what was missing were those detailed guidelines that could make future sessions less dependent on direct assistance.