Was expecting smoother support, but it surprised me in parts
I had somewhat mixed feelings about the support and communication from the start because I was expecting a more streamlined experience based on their earlier messages. The onboarding took longer than I thought it would, partly because the telephonic support was sometimes slow to respond, and I had to repeat myself more than once. However, what surprised me was how helpful the automatic updates turned out to be later on. They made managing the software easier than I expected once everything was set up. The calling tools sometimes had glitches during busy hours, which added some frustration, but the database feature integrated fairly well with my workflow overall. Payment and invoicing were straightforward, though the sign-up felt a bit clunky initially. What I appreciated was that the training modules matched my level well, even if I had to figure out some things myself. So, while the experience wasn't seamless, there were definitely useful parts to it. I guess my expectations were a bit high, and it showed in moments I thought would be better but weren't. Yet, I did find certain areas like the software updates and database management pretty solid as I used the system more.