Was expecting smooth support but got minimal help instead
When I encountered issues using the dialer and database features, I contacted WFHI’s telephonic support hoping for prompt solutions. What I got instead was slow responses and sometimes answers that didn’t fully address the problem. I expected a more knowledgeable team to handle things going wrong effectively, but often ended up having to figure a workaround myself. Granted, the automatic updates happening in the background helped keep some aspects running smoothly, which was a relief. Yet, when it came to real-time troubleshooting, the communication was lacking the immediacy I needed. The onboarding flow's complexity also meant I needed more guidance that wasn’t promptly provided. The support did eventually fix a few bugs after follow-ups, but the back-and-forth stretched longer than expected. Overall, the help functioned enough to keep me going but fell short of the practical reassurance I hoped for when things were not working as they should. It was a functional but frustrating experience that didn’t meet my expectations fully.