Was expecting more help but got what I needed
At first, I wasn’t sure how much help I would need when using the WFHI software and support. I thought to myself maybe I’d have to call quite a few times or send loads of emails to sort out any difficulties. But actually, the support was there when I needed it and didn’t overwhelm me with too much back and forth. I guess I was pleasantly surprised that the communication was clear enough for me to solve most issues on my own, but it’s still a bit unsure if I would feel the same later. Of course, there might be a time when I’ll need more direct assistance, and I hope the priority support will be as helpful as it was in the beginning. The onboarding training helped me get comfortable faster than I expected, even if some bits were a little tricky, but overall I felt supported enough to try things at my own pace. So yes, while I don’t know exactly if I’ll call often going forward, I think I now have a good sense of where I’d get help if needed.