Was a lot of effort to get any help
Honestly, getting responsive help from the training team was exhausting. I invested hours reaching out through telephonic support and email, but responses were either delayed or very vague. The onboarding promised guided training sessions but those seemed hard to schedule, and the answers I got to questions often fell short. Even the automatic updates didn’t explain changes well enough, leaving me confused. I did get the invoices and billing basics sorted quickly, so that part was fine. However, the lack of timely assistance made it frustrating overall. It felt like I had to fight for every bit of clarity about the software, so I’m not sure this kind of effort is worth it if you value hassle-free onboarding. I expected better communication and accountability. That’s the main reason I struggled to get fully comfortable with the tools provided. For anyone who needs fast replies and hands-on guidance, this might not be the best fit currently.