Warm but missing some basics compared to before
Comparing WFHI's support and communication to what I used before, I felt there was a warm approach in their way of explaining the training and onboarding steps. The telephonic support was courteous and tried to help with the dialer and database queries, which made the experience pleasant. However, I noticed some gaps in more detailed technical guidance that I was used to elsewhere. The explanations about the training modules sometimes felt less thorough or assumed knowledge I didn’t yet have, which lead to extra follow-ups. Their automatic updates were helpful, but the notifications about changes were not as clear as I’d like, making me occasionally miss important improvements. Furthermore, the invoicing and payment flow was fine but lacked more personalized check-ins I had previously experienced with other providers. Overall, it’s a solid system with friendly support but missing some of the basics I valued in other interactions.