Warm and steady setup, though more ongoing guidance would help
The onboarding and training process felt quite focused on getting the initial setup done, which was a relief since that meant I only had to fully commit time once rather than repeatedly adjusting basic settings. Most of the software installation, account configuration, and dialing tools setup took place in that one-off period. However, I noticed that there wasn’t as much ongoing training offered after the initial few sessions. It would have been good to have more regular follow-ups or updates that explained new features or more advanced workflows, especially as I started really using the database tools and calling features in my daily routine. The support was friendly and helpful when needed, but proactive training touchpoints seemed to be missing. Sign-up and payment processes were clear and smooth, leaving little to worry about. Overall, the program did well at guiding me through the first hurdles, but a bit more continuous training or refresher content would have made the transition into regular use easier and more confident.