Wanted faster pre-purchase answers, missing thodi jaldi response thi
Mujhe sales team se interaction thoda alag laga compared to expectations. Jab maine poocha basic questions software features ke baare mein, toh response time thoda zyada tha jo main expect nahi kar raha tha. Pehle socha tha jaldi mil jayega proper jawab, par actual mein thoda wait karna pada, jo frustration create karta hai. Sales process mein jo repeating queries thi, wo mujhe laga ki company thoda aur prepared ho sakti thi, kyunki baar baar wahi baatein baar baar clear karni padti thi. Expected tha ki thoda zyada proactive answers milenge, par thoda reactive rehna pada. Software ke bare mein clear documentation chahiye tha mujhe jo missing tha, is wajah se kaafi baar mera dhyaan hat ta gaya details pe. Lekin overall jo feedback mila, wo useful tha aur product ke features samajhne mein madad kiya tha. Bas yeh missing tha ke thoda tez aur organized pre-purchase communication hota toh experience aur smooth hota. Toh main kahunga ki sales se baat karna acha tha, par thoda anticipated se slow tha. Isliye thodi disappointment hui par phir bhi kaam chal gaya.