Wanted better fit for my actual work timings
The training and onboarding process didn’t really match the hours I usually work, and this caused some issues for me. I tried to follow the training modules during my free time in the evenings, but the content seemed designed for a standard 9-to-5 schedule. It missed flexibility for those like me who work irregular or part-time hours. Logging into the software felt awkward when training sessions were scheduled or suggested around fixed times, which I couldn’t always attend due to my other commitments. Despite some live support availability, it didn’t quite accommodate my chosen hours. This led to frustration because I couldn’t get the help when I needed it, slowing down my progress setting up the calling tools and database within my workflow. I was hoping for a more adaptable onboarding flow that aligns with diverse work hours. Unfortunately, it felt like the system assumes a rigidity that didn’t suit me, and that was the biggest missing piece throughout the whole process.