Waits and repeats before purchase made it click eventually
Initially, the sales and pre-purchase conversations involved quite a bit of waiting and repetition. I found myself having to explain my needs multiple times and wait for callbacks that sometimes took longer than expected. This repetitive exchange was a bit off-putting at first, making me question if the process would be efficient once signed up. However, after a couple of conversations, the moment it clicked for me was when the representative clearly outlined how the software and database features aligned with my remote workflow needs, detailing how the automatic updates would handle improvements without disruption. It was clear then that despite the early confusion, the product itself was thoughtfully designed. My small reservation remains the repetitiveness in early communication, which could be smoother. But overall, I am optimistic about the software's potential to support effective work from home.