waiting worst part of support
I found the telephonic support very frustrating due to the amount of waiting involved. Every time I called with a query related to the software or the onboarding process, I experienced long hold times before I could even speak to a representative. The support staff often asked me to repeat the same information multiple times instead of referring to my details in the system. This repetition extended the total time I spent trying to get help and made it feel very inefficient. Beyond this, I did not notice much clear communication about how updates might affect my setup, which added to my confusion. The billing and payment process was straightforward enough, but any question I had about the invoice required the same long waits on phone calls. Overall, I would say the length of wait times and repetition in support calls were the most significant issues that stood out in an otherwise generally functional software. It made resolving problems slower than I expected. I hope these aspects improve in future updates or if they change their approach to customer assistance so that people can get help faster and with less hassle.