Waiting Was Worth It, Though Could Be Quicker
Reflecting on the sales and pre-purchase experience, I’d say the part that stood out was definitely the wait for some of the onboarding materials and training sessions. While the onboarding had useful content, there was some repetition during the training modules that slowed me down more than I expected. At times, I wondered if the delay was necessary, as it pushed back when I could fully engage with the software’s calling tools and database features. However, on the plus side, the telephonic support was accessible once I had questions and helped resolve things effectively. Automatic updates during the training period kept the software up to date but didn’t add value to the immediate learning process. Payment and invoicing went smoothly with clear labels and no hiccups, which I appreciated amid other waits. Considering all that, although I felt the pacing and repetition could improve, I am overall satisfied and plan to continue using the system. So, while the waiting was a little frustrating, the experience was mostly positive and worthwhile.