Waiting was the standout, in both good and bad ways
My experience with WFHI's support was quite mixed. Initially, I was impressed with how knowledgeable the team seemed when I first called for help with the database feature. They explained things clearly, which was comforting. However, later on, I found myself repeatedly explaining the same details every time I reached out. This wasn’t just once or twice; it happened several times over a couple days, which was frustrating. The waiting times were also varied. There were moments when I got a quick response, but sometimes it took quite a while to get through to someone. It felt inconsistent. Despite this, the updates to the software rolled out smoothly and improved some of the issues I faced. I appreciate that aspect. Overall, the onboarding flow was straightforward, but the inconsistency in communication was the real stumbling block for me. If they can streamline that and reduce repetition, the support would feel much stronger. For now, I’m cautiously optimistic but definitely aware of room for improvement in their customer communication.