Waiting was minimal but the repeated questions a bit much

Waiting was minimal but the repeated questions a bit much

I found the sales and pre-purchase process generally smooth. One thing that stood out was that I didn’t have to wait long in queues or on calls, which was nice. However, the slight downside was that during the onboarding, I was asked the same basic info multiple times at different stages, which felt a bit repetitive. It wasn’t a big deal, but it did slow down the flow slightly. Otherwise, the steps were efficient, and the software demo answered most of my initial queries without much back and forth. Overall, the repeat questions were the only real hiccup, but the quick responsiveness balanced that out well enough.