Waiting was minimal, but repetition stood out
My overall impression after going through the sales and pre-purchase phases is positive largely because the communication was consistent and they didn’t make me repeat myself unnecessarily. I really appreciated that once I explained my needs, there was no back-and-forth with redundant questions. The team was patient in explaining the features and how the software might fit into my remote workflows. However, the only area that stood out a bit negatively was the initial waiting period between asking for more information and getting detailed replies; this slowed things down a little. Beyond that, the training options were well laid out, and the onboarding flow was clear, which helped me get started on time. So while it wasn’t perfect because of the waiting, the lack of repetition was what I really valued and expected, making it a fairly smooth pre-purchase experience overall.