Waiting was less, repetition was more - a mixed bag but mostly good
Before signing up for WFHI, based on other software experiences, I anticipated long waits to get access or repeated questions during training. Surprisingly, the sign-up and invoicing process was faster than I imagined, with invoices arriving swiftly and no delays in activating my account. That aspect was definitely better than expected and helped me start using the software right away. On the other hand, the training sessions felt a bit repetitive, with several concepts covered multiple times in slightly different ways. While it ensured I didn’t miss anything important, it also cost a good amount of extra time. The onboarding flow overall was straightforward, but the repetition tested my patience a bit. Calling tools and the dialer worked consistently well, and database integration matched the descriptions provided initially. Automatic updates were seamless and didn't interrupt my work. The telephonic support was accessible without excessive waiting, so that was a relief compared to some platforms I’ve seen. In essence, the waiting time was less than I had feared, which was a positive surprise, but the repeated coverage during training was a noticeable downside. Even so, the good outweighed this minor frustration for me, and I felt mostly satisfied after the initial period with the software.