Waiting took way longer than expected
My experience with WFHI's telephonic support and communication was quite different from what I had expected based on the training sessions. I anticipated quick responses and minimal repetition of my issues, but in reality, I found myself going through the same explanations multiple times when I called for assistance. Each time I reached support, the waiting period was noticeably long, which contrasted sharply with the smooth onboarding process I initially followed. While the support did eventually address my concerns, the time taken and the need to explain things repeatedly made the overall experience frustrating. On the positive side, once I was finally connected, the representatives understood the database and dialer sections well, which helped resolve my questions. Still, I believe that more efficient handling and clearer communication could have significantly reduced the time and effort I had to invest. For someone valuing quick resolutions, this might be a drawback worth considering.