Waiting too long for basic responses
The sign-up process was not too bad, and I found the invoicing to be more or less standard. On the other hand, when I tried to contact support to clarify a few questions about the dialer and software updates, I encountered quite a bit of waiting. Sometimes the phone lines were busy, or the telephonic support took longer to answer than I had hoped, which was frustrating. On the plus side, once I was connected, the representatives did provide clear answers, so that part was fine. It's just that the frequent delays and some redundancy in explanations made the overall pre-purchase experience less smooth than expected. I understand that with remote workflows some delay could happen, but waiting too long just to get through or to get a detailed explanation definitely brought down my satisfaction. While the invoicing and signup went well, the support wait time left me feeling like the process needed more efficiency.