2 out of 52 of 5Verified customerSales and pre-purchase
waiting too long at sign-up
The one thing I appreciated was that the agent finally answered my call within a reasonable time. But beforehand, I felt like I was stuck on hold for ages without any updates. The website mentioned instant responses but that wasn’t my experience. It was unclear how to get past a certain step during sign-up, and I had to try multiple ways without getting any clear instructions. It felt frustrating waiting so long just to understand the basics. I’m not sure if it was just my case or common, but that slow resolve really bothered me.