waiting times were the main hiccup
Honestly, the telephonic support was a mixed bag for me. On one hand, whenever I got through, the support staff was quite helpful and clear with the usage of the dialer and database features. That part went well and helped me get going without too many issues. On the other hand, the waiting time to get connected could be frustrating at times. I noticed quite a bit of repetition in explanations during follow-up calls which felt like a waste of time, and those delays didn't match my expectations. The automatic updates were fairly smooth, though I am not sure if they always happened at ideal times. Signing up and handling invoices was pretty straightforward and didn’t cause any headaches, so that was good. Overall the experience was a blend of positives and setbacks, and if the wait times could be improved it would really enhance the communication side.