Waiting times were frustrating, but sign-up was smooth
I was quite hopeful when I started the sign-up process with WFHI software and training services. The initial registration was straightforward and the payment steps were handled efficiently, which was a positive aspect. However, after signing up, I experienced a lot of waiting and repetition in getting access to the calling tools and the dialer, which slowed me down. I was transferred multiple times and asked to provide the same details more than once, which became frustrating over time. On the other hand, the database feature worked decently once I finally accessed it, and the automatic updates seemed to keep the software relatively current without requiring manual intervention. Despite the frustrating waiting periods and repetition, I could appreciate that the support staff tried to be helpful when I finally got in touch. Still, the overall delay made the process less smooth than I had anticipated, which was disappointing given the initial ease of signing up and invoicing. I think these time-consuming steps need significant improvement for future users to have a better experience.