waiting times were annoying, support was okay i guess
Honestly the waiting times during the sales process were the worst part. I kept getting passed around from one rep to another and each time seemed like I was explaining the same thing again and again. It all felt like a slow loop instead of a smooth path. Invoicing was fine and I guess signing up went okay too but the back and forth just killed the mood. Sometimes calls were dropped or delayed and it made me less excited about starting to use the software. On the training front, once I began it was kinda okay and not too complicated. But the waiting and repetition was what really left a bad taste. I think they need to work on speeding up the sign-up and pre-purchase communications more. Support folks answered questions reasonably but it still didn’t make up for the initial hassle. So yeah, that’s the honest feedback I have for now.