waiting times ruined the support experience
I found the telephonic support extremely disappointing due to the excessive waiting times and the amount of repetition required to explain the issue. When I first called for help, I was kept on hold for a long time without any update on the wait duration. Once I was connected, I had to repeatedly explain the same problem to different representatives. Each time the call was transferred or I was placed on hold again, I lost valuable time that could have been spent resolving the issue. The lack of continuity made the process frustrating. Also, the automated voice system did not offer clear options, which added to the confusion. Compared to other support services I've used before, this one felt less efficient and slow. The main standout problem was how many times I had to repeat the same information, which made me lose patience. Overall, the communication and support systems fell far short of what I had anticipated and left me feeling quite dissatisfied with the experience.