Waiting times could have been shorter
In my experience with the pre-purchase sales process, most things went well but I did find the waiting time for some responses a bit longer than I expected. The onboarding details were explained well, and the information about automatic updates was thorough. I appreciated how the database feature details were laid out during the call, which was helpful for my workflow. However, I felt some repetition in the explanations about payment and invoicing; those parts could have been shorter or consolidated. Despite this, the sign-up process itself was straightforward, and the telephonic support, when I reached out, was friendly if a touch slow. The dialer and calling tools worked fine in the trial stages, and once I got past the waiting, I found things mostly clear with installation and training. So overall, good experience with just minor delays and repeated info that slightly slowed things down.